Designing services is intentional and based on not only wanting to make something better, but to connect action between people and what they are passionate about (i.e. giving, working hard, creating or even buying shoes).
This video exposes that even in a the largest conveyor belt system in the U.S. (where you would think people don’t matter), that a company can find a great use for personal expression, connection and meaning — with Post-It Notes. 😉 Nice: a Path to Profits, Passion and Purpose. We need more Tony Hsieh’s in the world.
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